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At MedeCify, we understand that sometimes you may need to make adjustments after placing an order. While we aim to process and ship orders quickly to avoid delays in your medication supply, we do provide limited flexibility to help with necessary changes.
Can Orders Be Modified After Checkout? #
Yes — but only if your order has not yet been processed or dispatched. Once an order has moved into the “Processing” or “Shipped” stage, modifications are no longer possible.
Types of Modifications Allowed #
You may be able to request:
- ✅ Change of delivery address – If the order has not been shipped.
- ✅ Adding or removing an item – Only possible if the order is still pending.
- ✅ Updating prescription details – A revised or corrected prescription can be uploaded before dispatch.
How to Request an Order Modification #
- Contact Customer Care Immediately
- Use the chat feature on our website or email us at support@medecify.com.
- Provide Your Order Number
- This helps us quickly locate and update your request.
- Wait for Confirmation
- Our team will notify you if your request was successful or if the order is already being processed.
Important Information #
- Changes are time-sensitive. The earlier you reach out, the higher the chance we can help.
- Additional costs (e.g., for added items or upgraded shipping) may apply.
- For canceled items, a refund or store credit may be issued depending on the payment method.
Final Note #
While we do our best to accommodate modifications, we encourage customers to double-check their order details before checkout to ensure accuracy.
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