Shipping Policy – MedeCify

Welcome to MedeCify! This policy explains how we handle orders placed on our website https://medecify.com. By ordering from us, you agree to the terms below. These rules help us serve you better and ensure we’re on the same page.

1. Availability of Products

We try to keep our stock levels accurate, but sometimes an item you order may be out of stock.
If that happens:

• We will ship the items we have in stock.
• We’ll contact you to ask if you’d like to wait for the rest to arrive or get a refund for the missing item.

2. Shipping Fees

Shipping costs depend on the size, weight, and destination of your order.
You will see the total shipping fee at checkout, and it must be paid before your order is confirmed.

3. Warranty & Returns

If there’s an issue with your item and it qualifies for a warranty return, let us know within 48 hours of receiving it.

• Customers will pay to return the item, and the shipping fee is not refundable.
• Once we receive the item, we will handle the claim within 5 working days.

You can choose one of the following options if the claim is approved:

• A refund to your original payment method
• A refund to your MedeCify wallet
• A replacement (if it’s in stock)

4. Delivery Information

4.1 Delivery Time Within Nigeria

For addresses in Delta State, deliveries usually take 24 to 48 hours.

4.2 Order Processing

• Orders placed before 3:30 PM (WAT) are usually shipped the same day.
• Orders placed after 3:30 PM will be shipped the next business day, especially for Delta deliveries.

Our team works Monday to Sunday, including public holidays.

4.3 Changing Your Delivery Address

If you want to change your delivery address, let us know before we ship your order.

4.4 Out-of-Stock Items

If something in your order is out of stock, we’ll ship the rest and refund you for the unavailable item.

4.5 Delayed Deliveries

If your order takes longer than expected, please contact us so we can follow up with the delivery company.

5. Tracking Your Order

Once your order is sent out, we’ll send you a tracking link. You can use this link to monitor where your package is in real time.

6. Damaged Packages

If your package is damaged when it arrives:

• Don’t accept it—let the courier take it back and inform us right away.
• If it was delivered while you weren’t home and you notice damage, please chat with our support team using the chat button on our website.

7. Taxes and Charges

7.1 Sales Tax

All prices on our website already include tax. You don’t have to pay anything extra at checkout.

8. Cancelling Your Order

If you change your mind and want to cancel your order, you can do so before we ship it.
Once we’ve shipped the order, please check our Refund Policy for what to do next.

9. Lost or Damaged Orders in Transit

9.1 If Your Package is Damaged

We will send you a refund or replacement after the delivery company investigates and confirms the damage.

9.2 If Your Package is Lost

If the delivery company confirms your package is lost, we’ll send you a new one or give you a refund.

10. Customer Service

For assistance, please reach out via the chat on our website or call us at 09160246506 during our business hours:

• Monday – Friday: 9:00 am – 5:30 pm
• Saturday: 9:00 am – 1:00 pm

We will gladly guide you through the process of returning any items.